1:50 PM - 2:20 PM BST  |  Wednesday June 21

How MVF Excelled at Growth: Doing More with Less

Jason Fletcher
Speech and Interaction Manager

Focused on helping customers navigate complex buying decisions through their award-winning brands and marketing, MVF’s vision is to transform how businesses find new customers. With sales performance key to their business, Jason will be sharing in this session how they began identifying and coaching key behaviours to generate increased revenue. He’ll discuss how the sharing of intelligence derived from these voice conversations can enhance performance across other text-based channels and teams. Jason will also dive into the benefits of automating quality management and how MVF has transformed its existing QA resource to manage a growing contact centre.