Anna Graham

Operational Speech Analyst

Anna Graham is part of the Speech Analytics team with British Gas, which provides insight and analysis to support performance improvement within the operation across a broad range of metrics. With a background in Consultative Sales and Area Management prior to five years spent at BG, Anna was also previously responsible for the continuous improvement of NPS within BG Classic Energy – Home Move and Complaints, as an Operational NPS Analyst.


1:20 PM - 1:50 PM EST  |  Wednesday June 21

The Way of the World: Addressing the Evolution of Customer Vulnerability