
Overview
Innovate to Improve
Now in its 5th year, LISTEN UK has always been about bringing our international customer community together to learn how to deliver better experiences and drive greater business value from customer conversations.
The agenda will cover many different topics, but will focus on ensuring that attendees master:
- Best practices for contextualising and analysing customer, product, and brand Intelligence to produce actionable insight
- How new product developments will drive better experiences for both customers and employees
- Ways to utilise insight beyond the contact centre to benefit the entire organisation
Don’t miss the LISTEN Awards presented live on the evening of the 20th of June where we will recognise the achievements of existing CallMiner customer & partner organisations over the last year!
Better Intelligence for Better Experiences
LISTEN UK 2023 is an event focused on the CallMiner community, free of charge to attend. An informative, immersive, interactive multi-day experience to elevate our customer’s conversation analytics capabilities.
This two-day event provides attendees with insight on market developments, CallMiner’s strategic direction, the latest enhancements to the CallMiner platform and an exclusive view into future innovations. Multiple sessions and workshops will focus on the sharing of case studies and best practices from existing customers and partners highlighting techniques, learnings and benefits gained in successfully applying conversation analytics.
Throughout the event there will be many opportunities to network in-person with friends, colleagues, partners, industry peers and CallMiner experts and executives.

Speakers
Hear From Some of the Most Influential Companies in the Conversation Analytics Industry
Check Out Highlights from Last Year's Event!

Register
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You will receive notification of your registration confirmation by email within 48 hours.

Who Attends LISTEN?
Roles that attend LISTEN UK
LISTEN UK 2023 is designed with a variety of content and interactive sessions, so attendees can attend sessions that will deliver the greatest value to them. Attendee roles range from CEO/ CIO/ CXO/ CRO, Vice Presidents and Directors of Customer Care, Quality Assurance, Compliance, Contact Centre Operations, to Programme Managers and Quality/ Speech/ Business Analysts.
Organisations that attend LISTEN UK
The CallMiner community includes leading organisations spanning numerous industries including, communications, financial services, insurance, collections, retail, energy & utilities, and outsourcing. The use cases range from contact centre efficiency, customer experience, product experience, employee experience, sales & marketing effectiveness, and many others.
Thank You to Our Partners!