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Better Intelligence for Better Experiences

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The Waldorf, London

20th-21st June 2023

Save the Date!

Register now

 

LISTEN Award Submissions are Now Open!

Submit a Nomination
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Better Intelligence for Better Experiences

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The Waldorf, London

20th-21st June 2023

Save the Date!

Register now

 


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Overview

Innovate to Improve

Now in its 5th year, LISTEN UK has always been about bringing our international customer community together to learn how to deliver better experiences and drive greater business value from customer conversations.

The agenda will cover many different topics, but will focus on ensuring that attendees master:

  • Best practices for contextualising and analysing customer, product, and brand Intelligence to produce actionable insight
  • How new product developments will drive better experiences for both customers and employees
  • Ways to utilise insight beyond the contact centre to benefit the entire organisation

Don’t miss the LISTEN Awards presented live on the evening of the 20th of June where we will recognise the achievements of existing CallMiner customer & partner organisations over the last year!

Better Intelligence for Better Experiences

LISTEN UK 2023 is an event focused on the CallMiner community, free of charge to attend. An informative, immersive, interactive multi-day experience to elevate our customer’s conversation analytics capabilities.

This two-day event provides attendees with insight on market developments, CallMiner’s strategic direction, the latest enhancements to the CallMiner platform and an exclusive view into future innovations. Multiple sessions and workshops will focus on the sharing of case studies and best practices from existing customers and partners highlighting techniques, learnings and benefits gained in successfully applying conversation analytics.

Throughout the event there will be many opportunities to network in-person with friends, colleagues, partners, industry peers and CallMiner experts and executives.


1st Track:

Executive Track

2nd Track:

Power Users & Program Owners

3rd Track:

Products / AI



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Speakers

Hear From Some of the Most Influential Companies in the Conversation Analytics Industry

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Darren Towler

Senior Analyst

Ageas

Clare Muscutt (she/her)

Founder and CEO

Women in CX Ltd

Mansoor Kayani

Head of Commercial Sales Operations, Compliance Division

Citation

John Cottrell

MI Manager

Ageas

Alex Robson

Director of Marketing, EMEA

CallMiner

Darren Towler

Senior Analyst

Ageas

Clare Muscutt (she/her)

Founder and CEO

Women in CX Ltd

Mansoor Kayani

Head of Commercial Sales Operations, Compliance Division

Citation

John Cottrell

MI Manager

Ageas

Alex Robson

Director of Marketing, EMEA

CallMiner

Liam Miller

Solutions Analyst

CallMiner

Paul Whittaker

Planning Manager

Ageas

Luke Ollerhead

Customer Services Insights Manager Customer Care

The Very Group

Stefano Spinola

Speech Analytics Coach

Citation

Sarah Appleton

Speech Analytics Manager

The Very Group

Toni Jones

Operations Insignt Analyst

Royal Sun Alliance

Amanda Hailey

Commercial Sales Operations - Campaign Manager

Citation

Nick Rowe

Customer Success Director

CallMiner

Eric Williamson

Chief Marketing Officer

CallMiner

Bruce McMahon

Bruce McMahon

Vice President of Product

CallMiner

Mark Lockyer

International Sales Director

CallMiner

Frank Sherlock

General Manager for International

CallMiner

Jeff Gallino

CTO, Founder

CallMiner

Check Out Highlights from Last Year's Event!

 

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Speakers

Hear From Some of the Most Influential Companies in the Conversation Analytics Industry

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Darren Towler

Senior Analyst

Ageas

Clare Muscutt (she/her)

Founder and CEO

Women in CX Ltd

Mansoor Kayani

Head of Commercial Sales Operations, Compliance Division

Citation

John Cottrell

MI Manager

Ageas

Alex Robson

Director of Marketing, EMEA

CallMiner

Darren Towler

Senior Analyst

Ageas

Clare Muscutt (she/her)

Founder and CEO

Women in CX Ltd

Mansoor Kayani

Head of Commercial Sales Operations, Compliance Division

Citation

John Cottrell

MI Manager

Ageas

Alex Robson

Director of Marketing, EMEA

CallMiner

Liam Miller

Solutions Analyst

CallMiner

Paul Whittaker

Planning Manager

Ageas

Luke Ollerhead

Customer Services Insights Manager Customer Care

The Very Group

Stefano Spinola

Speech Analytics Coach

Citation

Sarah Appleton

Speech Analytics Manager

The Very Group

Toni Jones

Operations Insignt Analyst

Royal Sun Alliance

Amanda Hailey

Commercial Sales Operations - Campaign Manager

Citation

Nick Rowe

Customer Success Director

CallMiner

Eric Williamson

Chief Marketing Officer

CallMiner

Bruce McMahon

Bruce McMahon

Vice President of Product

CallMiner

Mark Lockyer

International Sales Director

CallMiner

Frank Sherlock

General Manager for International

CallMiner

Jeff Gallino

CTO, Founder

CallMiner

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Agenda

Day 1 - Tuesday, 20th June

10:00AM - 10:15AM BST


10:15AM - 11:00AM BST


11:00AM - 11:30AM BST


11:30AM - 12:15PM BST


12:15PM - 1:15PM BST


Networking Lunch

1:15PM - 1:45PM BST


1:45PM - 2:30PM BST


2:30PM - 2:45PM BST


Refreshment Break

2:45PM - 3:30PM BST


3:30PM - 3:50PM BST


3:50PM - 4:20PM BST


4:20PM - 4:30PM BST


6:00PM - 10:00PM BST



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What Our Attendees Say

Thank you for holding a 1st class virtual conference. Good selection of top-notch industry speakers. Thanks for making it easy to join, participate and refer back to the conference sessions.


I appreciate that I’ll be able to see the other sessions as you never know what insights they might give! While networking was more challenging virtually, you all should be proud of this conference. You gave it that CallMiner feel virtually!


I was pleasantly surprised at how much I took away from the conference.


I was impressed at how much knowledge and insight I gained as a first-time attendee


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Register

Save your place!

You will receive notification of your registration confirmation by email within 48 hours.

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Who Attends LISTEN?


1st Track:

Executive Track

2nd Track:

Power Users & Program Owners

3rd Track:

Products / AI


Roles that attend LISTEN UK

LISTEN UK 2023 is designed with a variety of content and interactive sessions, so attendees can attend sessions that will deliver the greatest value to them. Attendee roles range from CEO/ CIO/ CXO/ CRO, Vice Presidents and Directors of Customer Care, Quality Assurance, Compliance, Contact Centre Operations, to Programme Managers and Quality/ Speech/ Business Analysts.

Organisations that attend LISTEN UK

The CallMiner community includes leading organisations spanning numerous industries including, communications, financial services, insurance, collections, retail, energy & utilities, and outsourcing. The use cases range from contact centre efficiency, customer experience, product experience, employee experience, sales & marketing effectiveness, and many others.


Thank You to Our Partners!

 

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