Frank Sherlock

General Manager for International

Based in the UK, Frank has been with CallMiner for 6 years, during which time we have seen significant business growth in the region. Frank holds a master’s degree in business administration (MBA) and a Higher National Diploma in Telecommunications engineering. He has worked in and around the contact centre and customer experience space for the last 25 years, including holding senior roles in companies such as Genesys, Intervoice, Convergys, SoundBite and CallMiner.

When not working Frank is an avid fan of Everton FC, where he is a long time season ticket holder, and enjoys golfing.


4:50 PM - 5:00 PM EST  |  Tuesday June 20

Day 1 Closing Remarks


3:35 PM - 3:45 PM EST  |  Wednesday June 21

Final Closing Remarks


1:20 PM - 1:50 PM EST  |  Wednesday June 21

The Way of the World: Addressing the Evolution of Customer Vulnerability


9:30 AM - 9:35 AM EST  |  Wednesday June 21

Day 2 Opening Remarks

6:30 PM - 10:00 PM EST  |  Tuesday June 20

Evening Reception + LISTEN Award Presentation


11:25 AM - 11:55 AM EST  |  Tuesday June 20

Citation’s Approach to Data-driven Selling for Revenue Growth


9:35 AM - 9:55 AM EST  |  Tuesday June 20

Keynote: Better Intelligence for Better Experiences


9:30 AM - 9:35 AM EST  |  Tuesday June 20

Welcome/Opening Address