Frank Sherlock
General Manager for International
Based in the UK, Frank has been with CallMiner for 6 years, during which time we have seen significant business growth in the region. Frank holds a master’s degree in business administration (MBA) and a Higher National Diploma in Telecommunications engineering. He has worked in and around the contact centre and customer experience space for the last 25 years, including holding senior roles in companies such as Genesys, Intervoice, Convergys, SoundBite and CallMiner.
When not working Frank is an avid fan of Everton FC, where he is a long time season ticket holder, and enjoys golfing.
Session
1:20 PM - 1:50 PM EST | Wednesday June 21
The Way of the World: Addressing the Evolution of Customer Vulnerability
6:30 PM - 10:00 PM EST | Tuesday June 20
Evening Reception + LISTEN Award Presentation
Session
11:25 AM - 11:55 AM EST | Tuesday June 20