In this session, join Sam Brown, Senior Manager CX Analytics, as he looks at the driving forces impacting today’s UK market, and presents four uses cases to improve customer experience & business performance.

Foundever™ is a global leader in the customer experience (CX) industry. With 170,000 associates across the globe, we’re the team behind the best experiences for +750 of the world’s leading and digital-first brands. Our innovative CX solutions, technology and expertise are designed to support operational needs for our clients and deliver a seamless experience to customers in the moments that matter.