11:05 AM - 11:50 AM BST | Wednesday June 21
Using Interaction Analytics to Drive CX and Fuel Your Business Performance
Sam BrownSenior Manager, CX AnalyticsFoundever
In this session, join Sam Brown, Senior Manager CX Analytics, as he looks at the driving forces impacting today’s UK market, and presents four uses cases to improve customer experience & business performance.
Foundever™ is a global leader in the customer experience (CX) industry. With 170,000 associates across the globe, we’re the team behind the best experiences for +750 of the world’s leading and digital-first brands. Our innovative CX solutions, technology and expertise are designed to support operational needs for our clients and deliver a seamless experience to customers in the moments that matter.