10:40 AM - 11:25 AM BST | Tuesday June 20
How to Turbo Charge Your CX Using Interaction Analytics
Sean KeaneDirector of Consulting ServicesDavies Group
Michael AndersonVP Client ManagementDavies Group
Many businesses have invested in customer transformation programmes in recent years and according to our market research, many more will invest £millions in the coming years. However, some businesses fail as they do not have the right data to inform their programme and implementing technology and delivering change but do not see the expected return on investment.
In this session, hear how Davies tackled CX transformation, using data and insight at the heart of the programme to deliver process automation and sustainable business change that delivered improvements in Customer Experience, Employee Experience and Operational efficiencies.