Callum Smith

Head of Customer Operations Centre of Excellence

Callum has been working in consumer finance for over 10 years now. He has had various leadership roles in that time and currently oversees all customer facing operations – from onboarding through to forbearance, for Vanquis Banking Group. Callum has been using speech analytics for the past 5 years and leverages the platforms’ capability to continuously improve conduct & experience outcomes.


3:00 PM - 3:30 PM EST  |  Tuesday June 20

Leveraging Real-Time Agent Guidance to Make a Difference in Customers’ Lives