Gareth Tomlinson

Head of Customer Operations Strategy Execution

Gareth is Head of Customer Operations Strategy Execution at Vanquis Banking Group. He has just shy of 10 years’ experience working in Financial Services. These years have been spent in Operational teams, delivery strategy & analytics, with a large focus on Interaction Analytics, driving the best outcomes for both customer & commercial, linking in with wider strategic initiatives to remove friction, reduce cost and enhance overall experience.

His CallMiner experience started in 2017 and covers all aspects of the product suite.


3:00 PM - 3:30 PM EST  |  Tuesday June 20

Leveraging Real-Time Agent Guidance to Make a Difference in Customers’ Lives