Jeff Gallino

CTO, Founder

Jeff Gallino, speech analytics pioneer, Forbes contributor, noted technologist, US Air Force Academy graduate and founder of CallMiner brings energy, enthusiasm and vision to his presentations, illuminating audiences with insights gleaned from years as an industry innovator.

Jeff founded CallMiner in 2002 and is a frequent speaker and panelist on speech and customer journey analytics. He oversees research, language development, and future product direction.


10:05 AM - 10:50 AM EST  |  Wednesday June 21

Keynote: Understanding the Value of AI Beyond the Hype

6:30 PM - 10:00 PM EST  |  Tuesday June 20

Evening Reception + LISTEN Award Presentation


12:55 PM - 1:25 PM EST  |  Tuesday June 20

Self-Service and Human Assistance: Getting the Balance Right