Mark Lockyer

International Sales Director

With 20 years in the ever-changing contact centre and client engagement spaces, Mark has worked with some of the largest global entities on transformation projects ensuring technology delivers on expectation. Passionate about bringing agent and customer evaluation together through the power of speech and conversation analytics. Mark can draw on successful client projects that have delivered exceptional ROIs and Transformational change across entire organisations. Notable Brands – Dell, Orange, Ageas, Direct line, Teleperformance, HSBC, TeliaSonera, E.ON, BNP Paribas.


3:00 PM - 3:30 PM EST  |  Tuesday June 20

Leveraging Real-Time Agent Guidance to Make a Difference in Customers’ Lives


1:25 PM - 2:10 PM EST  |  Tuesday June 20

Keynote: The Road Ahead – Product Roadmap Update