Jerry Haywood


Jerry is the Chief Executive Officer at, a leading provider of conversational AI for enterprises. He joined the company in 2022, having previously gained extensive enterprise technology experience from leadership assignments at IBM, Cisco, Salesforce, and LivePerson. Over the years, Jerry has gained a strong reputation as a visionary and people oriented leader that delivers strong business results. At, he is devoting his passion and energy to steer the scale up through the next growth phase, while paving the path to becoming a global category leader in conversational AI. Jerry is based in the UK and holds a business with finance degree from the University of Brighton.


12:55 PM - 1:25 PM EST  |  Tuesday June 20

Self-Service and Human Assistance: Getting the Balance Right