Sarah Appleton

Speech Analytics Manager

Sarah Appleton is a Speech Analytics Manager within The Very Group with a team of 3 analysts and 5 call listeners. Sarah has worked with speech analytics for over 10 years and with CallMiner & The Very Group for the last 4 years. She has predominantly focused on vulnerability, however in recent years has expanded her focus into topic modelling and insight to represent the voice of the customer


1:20 PM - 1:50 PM EST  |  Wednesday June 21

The Way of the World: Addressing the Evolution of Customer Vulnerability


9:35 AM - 10:05 AM EST  |  Wednesday June 21

How The Very Group Use Conversation Intelligence to Forecast and Predict Call Drivers