
Sarah Appleton
Speech Analytics Manager
Sarah Appleton is a Speech Analytics Manager within The Very Group with a team of 3 analysts and 5 call listeners. Sarah has worked with speech analytics for over 10 years and with CallMiner & The Very Group for the last 4 years. She has predominantly focused on vulnerability, however in recent years has expanded her focus into topic modelling and insight to represent the voice of the customer
Session
1:20 PM - 1:50 PM EST | Wednesday June 21
The Way of the World: Addressing the Evolution of Customer Vulnerability
Session
9:35 AM - 10:05 AM EST | Wednesday June 21