Luke Ollerhead

Customer Services Insights Manager Customer Care

Luke has been working in contact centre analytics, reporting, insight and data science for 10 years, in various data roles. In the last few years, he has been managing a Speech Analytics function as well as a decentralised Insight Team within the Very Group. Within the world of Speech Analytics their focus is on forecasting, coaching and proactive insight.


9:35 AM - 10:05 AM EST  |  Wednesday June 21

How The Very Group Use Conversation Intelligence to Forecast and Predict Call Drivers