Overview
Innovate to Improve
Now in its 5th year, LISTEN UK has always been about bringing our international customer community together to learn how to deliver better experiences and drive greater business value from customer conversations.
The agenda will cover many different topics, but will focus on ensuring that attendees master:
- Best practices for contextualising and analysing customer, product, and brand Intelligence to produce actionable insight
- How new product developments will drive better experiences for both customers and employees
- Ways to utilise insight beyond the contact centre to benefit the entire organisation
Don’t miss the LISTEN Awards presented live on the evening of the 20th of June where we will recognise the achievements of existing CallMiner customer & partner organisations over the last year!
Better Intelligence for Better Experiences
LISTEN UK 2023 is an event focused on the CallMiner community, free of charge to attend. An informative, immersive, interactive multi-day experience to elevate our customer’s conversation analytics capabilities.
This two-day event provides attendees with insight on market developments, CallMiner’s strategic direction, the latest enhancements to the CallMiner platform and an exclusive view into future innovations. Multiple sessions and workshops will focus on the sharing of case studies and best practices from existing customers and partners highlighting techniques, learnings and benefits gained in successfully applying conversation analytics.
Throughout the event there will be many opportunities to network in-person with friends, colleagues, partners, industry peers and CallMiner experts and executives.
Speakers
Hear From Some of the Most Influential Companies in the Conversation Analytics Industry
Check Out Highlights from Last Year's Event!
Agenda
Day 1 - Tuesday, 20th June
Welcome/Opening Address
Frank Sherlock
General Manager for International, CallMiner
Keynote: Better Intelligence for Better Experiences
Frank Sherlock
General Manager for International, CallMiner
Eric Williamson
Chief Marketing Officer, CallMiner
Coaching Done Right: Learning How (and How Not) with Ageas
Paul Whittaker
Planning Manager, Ageas
John Cottrell
MI Manager, Ageas
Darren Towler
Senior Analyst, Ageas
David Smith
Team Leader, Ageas
Refreshments & Networking
How to Turbo Charge Your CX Using Interaction Analytics
Sean Keane
Director of Consulting Services, Davies Group
Michael Anderson
VP Client Management, Davies Group
Citation’s Approach to Data-driven Selling for Revenue Growth
Stefano Spinola
Speech Analytics Coach, Citation
Amanda Hailey
Commercial Sales Operations - Campaign Manager, Citation
Frank Sherlock
General Manager for International, CallMiner
Networking Lunch
Self-Service and Human Assistance: Getting the Balance Right
Jeff Gallino
CTO, Founder, CallMiner
Jerry Haywood
CEO, Boost.ai
Sean Keane
Director of Consulting Services, Davies Group
Helge Bruflot
Nordic Project Manager, Customer Service, Allente
Sponsored by:
Keynote: The Road Ahead – Product Roadmap Update
Bruce McMahon
Vice President of Product, CallMiner
Mark Lockyer
International Sales Director, CallMiner
Refreshments & Networking
Keynote: Customer Experience: Transformation is the Problem, not the Solution
Clare Muscutt (she/her)
Founder and CEO, Women in CX Ltd
Leveraging Real-Time Agent Guidance to Make a Difference in Customers’ Lives
Gareth Tomlinson
Head of Customer Operations Strategy Execution, Vanquis Bank
Matt Rogers
Speech Analytics Manager, Vanquis Bank
Callum Smith
Head of Customer Operations Centre of Excellence, Vanquis Bank
Stephen Shaw
Senior Customer Operations Manager, Vanquis Bank
Mark Lockyer
International Sales Director, CallMiner
Refreshments & Networking
Realising the VALUE of Conversation Intelligence
Jacob Mollett
Senior Director, Customer Success, CallMiner
Jonathan "JR" Ranger
Chief Customer Officer, CallMiner
Coaching Your Business
Nick Rowe
Customer Success Director, CallMiner
Liam Miller
Solutions Analyst, CallMiner
Day 1 Closing Remarks
Frank Sherlock
General Manager for International, CallMiner
Evening Reception + LISTEN Award Presentation
Frank Sherlock
General Manager for International, CallMiner
Jeff Gallino
CTO, Founder, CallMiner
Register
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You will receive notification of your registration confirmation by email within 48 hours.
Who Attends LISTEN?
Roles that attend LISTEN UK
LISTEN UK 2023 is designed with a variety of content and interactive sessions, so attendees can attend sessions that will deliver the greatest value to them. Attendee roles range from CEO/ CIO/ CXO/ CRO, Vice Presidents and Directors of Customer Care, Quality Assurance, Compliance, Contact Centre Operations, to Programme Managers and Quality/ Speech/ Business Analysts.
Organisations that attend LISTEN UK
The CallMiner community includes leading organisations spanning numerous industries including, communications, financial services, insurance, collections, retail, energy & utilities, and outsourcing. The use cases range from contact centre efficiency, customer experience, product experience, employee experience, sales & marketing effectiveness, and many others.
Thank You to Our Partners!